Building a live dispatch board for a 40-technician HVAC company. +31% jobs per truck per day.
Dispatch lived in one person's head and on a whiteboard. The board knows every tech, every truck, and every open job in one view.
What it looked like before.
The head it lived in
One dispatcher knew where every truck was. When they were out, the trucks didn't.
ONE HEADThe whiteboard
Current for about an hour, then a photo of it texted around.
WHITEBOARDThe empty miles
Jobs assigned by memory, trucks crossing town past closer work.
ROUTINGEvery tech, every truck, and every open job in one view.
The board assigns by proximity and skill, the dispatcher overrides when judgment says so, and every change notifies the truck it affects. Shipped day 24. Jobs per truck per day are up 31% at a 40-tech company.
We built a custom AI solution. The assignment logic was written and tested against a season of their own dispatch history before the board went live.
JOBS PER TRUCK PER DAY
LIVE IN PRODUCTION
TECHS ON THE BOARD
VIEW OF THE WHOLE FLEET
The client stays anonymous until they agree to be named. Every figure here was measured in production, and we'll show you how on a call.
Typing the same order three times? Bring it to the call.
One call, and you'll know if the first piece fits in 10 days.
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