Building a live dispatch board for a 40-technician HVAC company. +31% jobs per truck per day.
Dispatch lived in one person's head and on a whiteboard. The board knows every tech, every truck, and every open job in one view.
What it looked like before. In their words.
One dispatcher knew where every truck was. When they were out, the trucks didn't.
Current for about an hour, then a photo of it texted around.
Jobs assigned by memory, trucks crossing town past closer work.
What shipped
Every tech, every truck, and every open job in one view.
The board assigns by proximity and skill, the dispatcher overrides when judgment says so, and every change notifies the truck it affects. Shipped day 24. Jobs per truck per day are up 31% at a 40-tech company.
We built a custom AI solution. The assignment logic was written and tested against a season of their own dispatch history before the board went live.
What moved
The client stays anonymous until they agree to be named. Every figure here was measured in production, and we'll show you how on a call.